Sentry Safe
Reviews and Complaints
DO NOT BUY A SENTRY SAFE--JUNK, JUNK, JUNK!
Preferred solution: Replace defective safe
Lost combination
My handel mechanic not work
- It worked grate for 10 years
- Cannot be opened at the mercy of the company or locksmith
Preferred solution: Let the company propose a solution
Another Sentry Safe Disaster
Top hinge unhinged
Never got a reply from their customer service. Hard to believe the hinge would separate from the safe due to rust from the weld, but I guess you get what you pay for.
Ended up taking the safe to a landfill for disposal. Will not do business with this firm again.
Safe is all mildew and my jewelry has corrosion and papers smell musty
This safe has had a problem since I purchased it. It must have had some interior moisture.
All my jewelry is corroding, some is green, and it all smells.
All my important papers also smell musty.
I would not recommend this to anyone.
Preferred solution: Let the company propose a solution
Electonic safe will not open
Key Order not received yet.
Difficulty in getting customer support
- Look and idea of what it could do
- Customer service
Preferred solution: Let the company propose a solution
Sentry is a Joke
Broken handle
I purchased my Sentry safe 10 months ago. The handle just swings back and forth.
This is the 3rd safe in 13 years I have bought for my office. I called customer service and they told me my safe was 13 years old. I told them how could that be. They said Sam's club must of had it in their warehouse that long, and they no long make that model.
or have parts to fix it. I won't buy this brand ever again. And for Sam's Club shame on you for selling old and obsolete stuff.
All the safes I bought before the same thing happened to them. Each time I bought the bigger one and better one I thought.
Preferred solution: Deliver product or service ordered
WORST CUSTOMER SERVICE EVER
Preferred solution: Full refund
Terrible service
My son purchased a safe for my for my birthday three weeks ago. I just received this gift and there were no keys in the box.
I registered the safe on line and requested new keys. They say I have to pay 25.00 for new keys because the safe was purchased more than three weeks ago. This is terrible service. I will never purchase from them again.
I tried speaking with management via phone and they were uncooperative . This is a sentry safe model c-9570**** and I feel the company should stand behind their products.
A new set of two keys cannot possible cost 25.00 to produce. New keys should be sent to me at no charge.
- Customer service after purchase of product
Preferred solution: Deliver product or service ordered
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Verified ReviewerBad Safes from SentrySafe
I bought a Sentry Safe and it does not work properly. It can be made to function with new batteries every month but the use of the safe is keeping possessions and documents safe for years, not hours!
I called Call the SentrySafe Customer Care Line: 1-80*-828-**** and explained the problem three times. The first time I was told the safe was NOT guaranteed. I read the female technical representative the warrantee from the box. She agreed but said that ONLY covered the steel box and NOT the opening and closing mechanism.
After arguing that was STUPID, she agreed and said there was a solution but it would require a process of elimination, starting with the least likely component failure working toward the actual problem. This was the standard delay procedure they used to try and wear down consumers until they would accept the loss. She said the first thing to change was the battery drawer, and she would send me one for a $10.00 charge. I argued again she was completely stupid if she thought I was going to pay for warrantee changes especially when it is a part know NOT to be the problem.
She checked with her boss and said they could mail it out free of charge. She sent the wrong battery drawer. I called back on receiving the wrong part, I called and told then they sent the wrong part. This was a different technical representative, (this time male so I could tell it was a different person) apologized and said they would send the correct part.
I did not give him my name or explain the problem other than the wrong part was sent, but yet he knew it was the wrong part. Therefore this is a ploy to also wear down the consumer not an actual attempt to resolve the problem. I received nothing for 2 weeks and called again. This time the technical representative told me they were NOT going to fix the safe and honor the warrantee.
He said I had to make do with a safe where the batteries died every few weeks and that was the way it is!!!!!! The ignorant technical representative told me I could possibly extend the life by getting name brand alkaline batteries with at least a 10 year exploration date. I argued this was not possible as I had not seen batteries with a ten–year exploration. He said they were available if I found the correct shop that sold the most recently produced batteries.
He explained that hundreds of people have called with this complaint and once they used the correct batteries they were quite satisfied. THIS IS A LIE ! ! !
Not that hundreds of people have complained about the short battery life, I am sure that is true of everyone who has purchased an electronic SentrySafe in the pass few years. What is NOT true is that everyone is satisfied! First of all the use of the batteries the technical representative suggested are NOT listed on the outside of the box and people would NOT be happy to find special batteries. Second they would not be satisfied that this extends the life to 6 months, when it should be years.
Third people to do NOT call back to say “I’m happy now” ! ! ! !
SentrySafe is selling defective product and will not honor the warrantee. The boxes do not say the battery life is expected to be 6 months at the most.
The boxes do not say special batteries are required. The boxes do not say the SentrySafe will not honor the warrantee explicitly stated on the box.
- Are selling defective products
- Refuse to honor the warantee
Preferred solution: Full refund
My safe had dents
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Yesterday I discovered the same problem (thick Yellow mold on everything in my safe) with my sentry safe. Now I have a huge mess.
I have two other safes before the sentry safe and they both still work fine and I have never have any problems with them. There is a problem with Sentry safe construction. What I have discovered is behind the plastic cap on the back side of the door there is an area that breeds the mold.
I believe that by the time these safes come from the factory to the warehouse, to the consumer mold is already growing in the area I described. It then takes a while for it to permeate the rest of the safe.