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1.4 Based on 25 reviews
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I have brand new 1.23cf santry unit that I locked the unit and it would not open even with default pass code. I have tried over 10 time to reach customer support by phone different times and days with 1-800 # and direct line with no one to answers no matter how long to stay on line also went on line and file a request for their support with providing my phone# and email address and description of the problem and still waiting for support Dept... Read more

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Handicap, and could not get out to get a notarized statement. Very unhappy, have a safe I could not use. I would recommend dealing with another company. I had another safe that just quit working, key would not open it. Just a fool for dealing with these people again. The internet has a lot of better products as a better price. Customer service took forever to answer, I held on for over 40 minutes. They don't seem to care about their... Read more

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I recently purchased a Sentry Safe (Model #: SFW205TWC) from Home Depot. The day I purchased it, the door was inoperative. I attempted to call Sentry's customer service department on three separate occasions waiting each time 20 to 30 minutes without an answer. Finally, on my fourth attempt waiting 20 minutes, a very rude " customer service" representative answered and was most unhelpful. When I asked to be connected to a supervisor he... Read more

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Mail the notarized document to Sentry Safe cannot upload any information on their website waited hours on hold on their 800 number what a joke

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For the past 3 weeks, I've called the Sentry Safe customer service toll free number to no avail (at least 10 phone calls) and made 3 submissions on their website with no response (other than of an automated response indicating someone will be in contact with me). This is unreal! All I would like is a return call and direction on how to get my handle replaced as I can not open the safe. Is their a technician or service company that can service... Read more

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Greetings, I was going to buy the stw123gtc safe by Sentry Safe. I went online with a credit card; their web certificate had expired ~75 days prior! I went back a few days later, as I really wanted this model. They finally got the web cert issue resolved. So I fill out the online form, and it tells me my ZIP code is wrong for my city. For the record, my ZIP code is not wrong for the city where the safe was to be shipped. Google "Chapel Hill, NC"... Read more

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I ordered keys for my safe and have still not received them. It has been a month now, I have emailed and have not received a response. I have called with a busy signal and then proceeded to call the Mexico line as a last resort with being put on hold for hours. This is the worst customer service from a company I have ever not received. (I cant get ahold of anyone!!!!)

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Worse service ever. I paid for a two key combo and I never received them. It's been 1 months already. I have been on hold 3 hours already to check on status and no one has answered. Every time I call no one ever answers the phone calls or the line is always busy. They are now Master Lock but things have not changed. Read more

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My husband has a safe with key and combination. He lost the key so now we can't open the safe. He ordered the key a month ago we recived an email stating key has been shipped first class mail. That was 10days ago still have yet to receive it. Customer service is a joke they never answer the phone. Like really has anyone recived what they paid for from this company.

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Currently waiting on a reply I sent to them a month ago after spending $20 on lost combo that I've been waiting for 3 months for Read more

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