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1.4 Based on 27 reviews
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  • Customers like
    • It worked grate for 10 years 1
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    • Customer service 5
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pissed off just purchased item, put in 4 bran new AA alkaline batteries and smoke starts, batteries get hot and I even burned my fingers trying to take out the burning batteries. its saturday and there is no one to contact until monday morning. I have a useless 200 pound safe in my room. wow thinking twice about this purchase. and now i have to repeat myself in order to reach 100 words.....pissed off just purchased item, put in 4 bran new AA... Read more

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Bought a sentry safe model # EF4738E. Handle snapped off, luckily door open, need new handle. Sentry says no longer available. Lot of money for scrap metal, any handles out there!!!!!!???!!!!!!

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I spent over an hour getting my Sentry safe open, now it won't close. I had it installed in my closet about a year ago and store my handgun in it. It is a rotary combination model. I have already removed it from the closet and plan now to replace it with something THAT WORKS (other than Sentry as this thing is ridiculous). I have nothing to lose, so I am going to take this "junk" down to the garage and take it apart to see what makes it NOT... Read more

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This company is the worst company I have ever dealt with in getting service. I have tried calling their customer service 3 different times. The first time I waited over 30 minutes, second time I waited over 25 minutes and the third I waited 15 minutes. It's like your calling a dead phone number. It has been over a week and I still haven't received my combination. If you are buying a safe ... Never, Never, Never buy a Sentry Safe ... Because... Read more

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I have brand new 1.23cf santry unit that I locked the unit and it would not open even with default pass code. I have tried over 10 time to reach customer support by phone different times and days with 1-800 # and direct line with no one to answers no matter how long to stay on line also went on line and file a request for their support with providing my phone# and email address and description of the problem and still waiting for support Dept... Read more

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Handicap, and could not get out to get a notarized statement. Very unhappy, have a safe I could not use. I would recommend dealing with another company. I had another safe that just quit working, key would not open it. Just a fool for dealing with these people again. The internet has a lot of better products as a better price. Customer service took forever to answer, I held on for over 40 minutes. They don't seem to care about their... Read more

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I recently purchased a Sentry Safe (Model #: SFW205TWC) from Home Depot. The day I purchased it, the door was inoperative. I attempted to call Sentry's customer service department on three separate occasions waiting each time 20 to 30 minutes without an answer. Finally, on my fourth attempt waiting 20 minutes, a very rude " customer service" representative answered and was most unhelpful. When I asked to be connected to a supervisor he... Read more

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Mail the notarized document to Sentry Safe cannot upload any information on their website waited hours on hold on their 800 number what a joke

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For the past 3 weeks, I've called the Sentry Safe customer service toll free number to no avail (at least 10 phone calls) and made 3 submissions on their website with no response (other than of an automated response indicating someone will be in contact with me). This is unreal! All I would like is a return call and direction on how to get my handle replaced as I can not open the safe. Is their a technician or service company that can service... Read more

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Greetings, I was going to buy the stw123gtc safe by Sentry Safe. I went online with a credit card; their web certificate had expired ~75 days prior! I went back a few days later, as I really wanted this model. They finally got the web cert issue resolved. So I fill out the online form, and it tells me my ZIP code is wrong for my city. For the record, my ZIP code is not wrong for the city where the safe was to be shipped. Google "Chapel Hill, NC"... Read more

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