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We purchased our sentry safe 4 or 5 years ago, we do not go into our safe that often maybe once a month if that. The safe has been in our closet on the floor so not out in the elements where it could rust or anything like that.

The other day I open the safe and the top hinge has rusted out, I contacted Sentry and they say that the safe is out of warranty, but they will give me another safe if I give them $75.00.

I think this is absolutly not going to happen, why would I get another safe that the door falls off after 4 years in my mind a safe should last pretty much for ever.

Sentry makes a very cheap product and is not worth the money I usually do not complain about products as most items will wear out but to have a hinge rust out and the door fall off of something that might be opened once a month or less is absolutely ridiculous.

DO NOT PURCHASE ANYTHING FROM SENTRY AS THEY DO NOT STAND BEHIND THEIR PRODUCTS.

Regards,

Glen

Monetary Loss: $350.

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Guest

Same experience as everyone else. Kept my Sentry safe in a dry place in closet, hinge rusted out and door came off in my hands, after several years.

Though in my case, the lower hinge, but lots of evidence of additional rust. This is an unacceptable product quality flaw. I guess, just like with pretty much all other appliances these days, manufacturers design / build them to fail in about 10 years...or less, creating so much unnecessary junk. But a safe?

Seriously? Pretty sad in a world where we are supposedly trying to be more environmentally conscious.

Ken B. Another pissed consumer.

Guest

I also have safe where the hinges came off. Definitely a bad weld. Going to talk with lawyer friend about class action seeing how many times this was reported.

Guest

Same here. Top hinge rusted off of the safe body and now door comes off.

Sentry Model 0S0407. Bottom one has substantial rust and hanging on. Safe has a 1yr warranty for materials and workmanship, "lifetime" is only for fire. 8 years was the life of a rarely used safe stored indoors.

Manual states, "knowing that you will rely on it to protect important documents and beloved keepsakes for a lifetime". Really an unbelievable product flaw.

Guest

the exact thing has happened on my safe. The top hinge has rotted off

Guest

Same thing here; Sentry Safe model H4100...top door fell right off its hinges. No force, no dropping, nothing.

It simply came off. What a piece of junk!

Guest

I have the same exact problem. The hinge rusted off.

It was in my very dry closet. I am a bit surprised...glad I searched the internet.

Guest

Yes, I had the very similar problem only the company offered me nothing. I said fine, I will just buy a safe from another company.

Guest

I have a Sentry safe. After about 8 years, the top hinge also rusted off completely and the bottom hinge pin fell out.

I agree that this should not happen. It is in a totally dry place.

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