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I bought this safe with electronic key (model No SBW3500) last year; but, I didn't have time to mess with it, and just kept it in the box until a few days ago.

I put the batteries in, punched in the combination code, and the green light lit up, meaning that I've entered the correct code and have 4 seconds to open the door. However, I could not push the lever down as instructed. I tried more than 30 times to no avail.

I called the customer service but until now I was not able to talk to anyone.

DO NOT BUY THIS PRODUCT! IT HAS INFERIOR AND DEFECTIVE DESIGN.

Monetary Loss: $110.

Location: Clovis, California

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