Sentry Safes Complaints and Reviews

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Sentry Safes
Main address: 900 Linden Ave 14625 Rochester NY
800-828-1438, 585-381-2940,
  • 38 complaints
  • $18.1K claimed losses
  • $476 average
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  • Jun 10
  • Products
  • New York City, New York
  • Deceptive Marketing
  • 23

Staples Customer Service actually *asked* me to post this review on their site after hearing about my experience with this product. We purchased this "security" chest about a year ago. We believed our valuables were protected, as implied, until last week when the chest was dropped onto a thickly carpeted floor from a height of about 4 feet: the locked top popped right off! On examination, we... Read more

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  • Dec 13, 2013
  • Products
  • Washington, District Of Columbia
  • Gun Safe
  • 1
  • 54

I bought a gun safe. From the start I had to do the dial combination several times to open the safe. I should have tried to return it. Now the combination works after 40+ attempts. I called them and did everything they said and it still does not open. This week they told me to have the rods greased. I asked them how to do this when the safe does not open. Do not buy from them. It is a poorly... Read more

Was this review helpful? 0 0

  • Dec 12, 2013
  • Home Security
  • Safe
  • 115

I bought a safe a while ago and originally really liked it. Recently, I discovered that I could open the safe without having to enter the correct code. I only wanted a small safe because I don't have a lot of room and because everything I wanted to put in the safe are small valuable things. I called customer service to replace the safe and the guy said I would have to have the receipt in order to... Read more

Was this review helpful? 0 2

  • Nov 29, 2013
  • Products
  • Clovis, California
  • Safe Defective Design
  • 129

I bought this safe with electronic key (model No SBW3500) last year; but, I didn't have time to mess with it, and just kept it in the box until a few days ago. I put the batteries in, punched in the combination code, and the green light lit up, meaning that I've entered the correct code and have 4 seconds to open the door. However, I could not push the lever down as instructed. I tried more... Read more

Was this review helpful? 0 3

  • Jul 19, 2013
  • Products
  • Fireproof Lock Box
  • 1
  • 206

Was given a SentrySafe lock box as a gift. I tried to move it from one place to another,and the lid came off. The lid is held only by 2 rubberized buttons which fit into an approximately 3/8 cavity in the body of the box. This past week, my wife and I were in Staples looking for a new safe to replace this one, and my wife said "Come over here and look at this". I looked, and they had the exact... Read more

Was this review helpful? 0 8

  • May 10, 2013
  • Shopping
  • San Clemente, California
  • Oa5889
  • 346

I have had the misfortune of owning 2 Sentry safes, both purchased from Costco (thank goodness). After the first safe was beyond the 1 year warranty, it stuck shut. I called Sentry, did everything they said and could not open it. They did send me replacement parts, to no avail. Fortunately, I accidentally mentioned this to Costco, they not only replaced the safe but also paid for a locksmith... Read more

Was this review helpful? 4 0

  • Apr 08, 2013
  • Home Security
  • New Castle, Virginia
  • 260

My safe develops mildew inside. I have been airing it out for 2 years and using desiccant packs but it still ruins everything I put into it. The manufacturer tells me I should leave it open for several days each month and that it is caused by a faulty insulation to build the safe. They also told me to use desiccant packs inside it (I already do this and have done this sine I got it). They did... Read more

Was this review helpful? 7 0

  • Mar 28, 2013
  • Home Security
  • Deltona, Florida
  • Sentry Safe
  • 271

I purchased a Sentry safe 4 months ago. It is the electronic entry model. It stopped working and gave me the 5 beep code of death. I called the company and spoke with 3 different personnel. The time frame was acceptable and for the most part the staff were courteous. Turns out I had to get three local quotes to have the safe drilled, pay for it myself and submit for reimbursement. They are... Read more

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  • Mar 26, 2013
  • Home Security
  • Riverside, California
  • Safe
  • 1
  • 208

There is a moisture buildup inside the safe. I'm reading the other comments which say that we consumers must leave the door open and use a fan to dry it out or set it outside for a while. Then purchase dehumidifiers to remedy the problem ourselves. I have three questions. 1- While we are going through this drying out process, how are we to keep our valuables safe? 2- Why are we responsible for... Read more

Was this review helpful? 3 6

  • Feb 18, 2013
  • Home Security
  • Chicago, Illinois
  • Sentry Safe Csw3910
  • 300

Confusing product codes- mine is CSW 5840. Electronic Big Bolt fire Safe. I read several bad product reviews here and still bought because I figured Costco would not offer bad products. Safe arrived as scheduled. I did as instructed and had a "green" response when I input the combination. Batteries are in. Followed the instructions perfectly. Door simply will not open. As everyone else has... Read more

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