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  • Customers like
    • It worked grate for 10 years 1
    • Look and idea of what it could do 1
    • Value 1
  • Customers don't like
    • Customer service 3
    • Poor construction 1
    • You can access it with a few seconds and nail clippers 1

Purchased three years ago from Lowe's Home Improvement. Seemed okay at the time. We loaded it with the usual important paperwork. Now we're moving and opened it to go through everything and to clean out the old stuff. When we opened the door on the safe we found a crack in the composite housing toward the rear, near the hinge. The safe only has a 1 year warranty. This should be a give away as to the quality. How hard is it to make an injection molded box? And then you can only give a one year defect warranty. What garbage. The thing sat... Read more

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Unable to open safe. Changed batteries still not open. Heard to use rubber mallet and hammer around door. After several hours of panic finnally door opened. Will not put anything back in safe until positive it wont happen again. Useless piece of shite. Add comment

I will never buy another sentry safe this is a huge joke. I have called the 800 number years ago after I got my dial safe because as long as you was within 6 numbers of each number it would open. Today I called because I bought a cheap money box and it actually opens my more expensive fireproof box and vice versa... when I called to ask about all they can tell me is it is a person lock box not a safe and that even though it's not suppose to open it it does and I just have to deal with it... so I ask again about my dial safe and they tell me... Read more

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Went to Sentry safes online for a lost combination. Downloaded and fax a notarized proof of ownership. Waited three days for email that finally came verifying my request and asking me to call and make a payment for the combination. I called at 5:00pm knowing they close at 6:00. I was kept on hold for the entire hour, then hung up on. I then went to a locksmith who called Sentry and had the combo in ten minutes! Here's the hitch. It cost $40 now. $20 more than if I got it on line. I told them no "I'll call again" the guy on the phone (Jamal)... Read more

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We needed a replacement key for our safe. Went online, requested a key, paid for it and waited...and waited.....and waited. They claim to ship keys within 7 days. It's been over 3 weeks. Tried emailing also. Attempted to call Sentry Safe Customer Service 3 separate times with a total of 118 minutes on hold.... still holding as I type this. I'm switching all of my safes, home and business to another manufacturer. TERRIBLE Read more

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The CEO of Sentry Safe should be FIRED! My safe lost power last week and cannot get it to opened. When I call customer service number each day, all I get is there's system problems and they can't take my call. I have emailed customer service too. I cannot get a hold of anyone at this company. If the leadership of this company cannot service their customers, then I believe the CEO should be replaced! There is no excuse for this type of behavior for a company of this size! Read more

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You can u lock this *** safe with $2 dollar in 5 seconds. Where's the recall??? Check out this insanity: http://thefunnybeaver.com/how-to-open-a-sentry-electronic-safe-in-less-than-5-seconds/ Thought I was joking about the two dollar industrial magnet? Right here! https://www.amazon.com/dp/B007OXE4OY/ref=cm_sw_r_sms_awd_WMtVwbDB68ZG7 Add comment

I have an older sentry gun safe. Not sure of the model number but it has it has the Ol dial tumble. It's performance has been nothing short of stellar. Been reading the reviews and wetness and mold seems to be a common complaint. Folks it is not the safes fault. It's a closed steel box. If subjected to temperature swings with any humidity.......your going to get moisture accumulating inside the steel box. First use either chemical drying agents or a good electric drying rod. Second put the safe in an area that is not going to be subject to... Read more

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Numbers wore off the keypad in just over a year and I barely opened the safe twice a month. Their attitude was "sorry out of warrenty, use other numbers" I've not even opend the safe 24 times and thats meant to be acceptable!!!! Cheap ***! Add comment

Had a safe was working fine untill 1 day my key wasent working and did not turn at all and i call costumer service and they are useless never gonna buy a safe like that they tell u to call lock smith wen they should be able to repair u guys suckk i fixed it my self and never gonna buy a safe like this again . Thank u so much but my money and all my stores never gonna buy a safe like this u guys suck and deff dont need to work with u guys are useles who ever wants to buy a safe plzzzzzz dont buy from this compani they wount help u at the end u... Read more

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