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  • Customers like
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    • Lost everything1
    • Customer service1

Opened my new sentry safe once with difficulty. Now it won't open at all!!! All of my important documents are now inaccessible to me!!! Add comment

For some reason my handle to safe jammed could not open it with the combination or the key the the handle broke this is a sentry safe very poor quality the handle should have been metal and not plastic 218 pound man and I broke the handle Add comment

  • Jun 16
  • Products
  • Los Angeles, California
  • Sfw205Gpc Digital Fire Safe
  • 111
  • REVIEW RATING 4/5

Bought a locking drawer from them for the safe I purchased from Costco. Horrible customer service experience. Had to call SEVEN times! And, they are making me pay for the return shipping. They actually blamed me for it taking so long to return the item, and told me I was NOT told by one of their reps that they were sending me a box with prepaid postage. This was a supervisor. The locking drawer... Read more

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Remmember your default code! On more than one occasion after changing my electronic passcode code my safe reset it's self to the original code. I learned the hard way after loosing my key also! Long story short months later the manufacture sent me a new key Add comment

  • Jan 05
  • Home Security
  • Blackwood, New Jersey
  • Safe
  • 1
  • 1
  • 1670
  • REVIEW RATING 5/5

Agree, I have a Sentry safe from Costco and basically put cash, our wills, passports etc, AND FORGOT ABOUT THEM. Literally did not open the safe for over 3 years. Yes, it was located in a humid basement, have a dehumidifier running 24/7 365. Opened the vault to find SEVERE mold damage to all the docs, and yes the cash. Older bills were like toilet paper, could not even separate a stack of 50s and... Read more

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  • Dec 04, 2014
  • Products
  • Graham, Washington
  • Safe
  • 978
  • REVIEW RATING 5/5
Sentry Safes - Thieves broke in to Sentry safe
1 of 4

Thieves broke into Sentry safe stole everything.They use pry bars on the door separated the door broke the welds from the inner door and bent the lock mechanism to open. Pissed off never buy a sentry safe. Piece of ***. piece of ***. Piece of ***.piece of ***. Piece of ***.Piece of *** piece of *** piece of *** piece of *** Piece of *** piece of *** piece of *** piece of *** piece of *** piece... Read more

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  • Sep 30, 2014
  • Home Security
  • Defective Product
  • 1
  • 1
  • 991
  • REVIEW RATING 5/5

Read this ! I bought a SentrySafe which was closed when I unpacked the safe. No way to open it, also after several contacts with their customer service. After a few weeks, they ask me if I want to write a review which I did and which was of course not positive. Now they CENSORED the review and they refuse to publish it. It was written in a very polite, business oriented way, though this company... Read more

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  • Sep 08, 2014
  • Home Security
  • Englewood, Colorado
  • Home Safe
  • 3
  • 3
  • 772
  • REVIEW RATING 5/5

Bought a Sentry safe to protect our guns and valuables from theft. The house was broken into and the safe was opened using a hammer. Everything is gone!!! Read more

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  • Aug 22, 2014
  • Home Security
  • Safe
  • 877
  • REVIEW RATING 5/5

We are going on vacation, out of country and got some USD from the bank today. I tried to put the money into the safe which I purchased from Costco (model no. SFW123ES). I punched the code in but the panel did not light up or beep. I checked the manual and the only troubleshooting information was change the batteries. I checked the batteries that were already in and they were good. I... Read more

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  • Aug 13, 2014
  • Home Security
  • Defective Door
  • 752
  • REVIEW RATING 5/5

We purchased our sentry safe 4 or 5 years ago, we do not go into our safe that often maybe once a month if that. The safe has been in our closet on the floor so not out in the elements where it could rust or anything like that. The other day I open the safe and the top hinge has rusted out, I contacted Sentry and they say that the safe is out of warranty, but they will give me another safe if I... Read more

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