Sentry Safes Complaints and Reviews

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Sentry Safes
Main address: 900 Linden Ave 14625 Rochester NY
800-828-1438, 585-381-2940,
  • 39 complaints
  • $18.2K claimed losses
  • $465 average
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  • 14 hours ago
  • Home Security
  • Lid Durability
  • 11

I opened my SentrySafe , and left the Lid opened while doing some errands. Came back and the Lid had fallen backwards onto the floor. It was completely detached from the safe. I noticed it had been made of cheap plastic hinges that literally caved in because of the weight of the door (which isn't really heavy compared to the other part). Called SentrySafe, and they said they had never heard of... Read more

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  • Jun 10
  • Products
  • New York City, New York
  • Deceptive Marketing
  • 32

Staples Customer Service actually *asked* me to post this review on their site after hearing about my experience with this product. We purchased this "security" chest about a year ago. We believed our valuables were protected, as implied, until last week when the chest was dropped onto a thickly carpeted floor from a height of about 4 feet: the locked top popped right off! On examination, we... Read more

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  • Dec 13, 2013
  • Products
  • Washington, District Of Columbia
  • Gun Safe
  • 1
  • 57

I bought a gun safe. From the start I had to do the dial combination several times to open the safe. I should have tried to return it. Now the combination works after 40+ attempts. I called them and did everything they said and it still does not open. This week they told me to have the rods greased. I asked them how to do this when the safe does not open. Do not buy from them. It is a poorly... Read more

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  • Dec 12, 2013
  • Home Security
  • Safe
  • 118

I bought a safe a while ago and originally really liked it. Recently, I discovered that I could open the safe without having to enter the correct code. I only wanted a small safe because I don't have a lot of room and because everything I wanted to put in the safe are small valuable things. I called customer service to replace the safe and the guy said I would have to have the receipt in order to... Read more

Was this review helpful? 0 2

  • Nov 29, 2013
  • Products
  • Clovis, California
  • Safe Defective Design
  • 130

I bought this safe with electronic key (model No SBW3500) last year; but, I didn't have time to mess with it, and just kept it in the box until a few days ago. I put the batteries in, punched in the combination code, and the green light lit up, meaning that I've entered the correct code and have 4 seconds to open the door. However, I could not push the lever down as instructed. I tried more... Read more

Was this review helpful? 0 3

  • Jul 19, 2013
  • Products
  • Fireproof Lock Box
  • 1
  • 207

Was given a SentrySafe lock box as a gift. I tried to move it from one place to another,and the lid came off. The lid is held only by 2 rubberized buttons which fit into an approximately 3/8 cavity in the body of the box. This past week, my wife and I were in Staples looking for a new safe to replace this one, and my wife said "Come over here and look at this". I looked, and they had the exact... Read more

Was this review helpful? 0 8

  • May 10, 2013
  • Shopping
  • San Clemente, California
  • Oa5889
  • 348

I have had the misfortune of owning 2 Sentry safes, both purchased from Costco (thank goodness). After the first safe was beyond the 1 year warranty, it stuck shut. I called Sentry, did everything they said and could not open it. They did send me replacement parts, to no avail. Fortunately, I accidentally mentioned this to Costco, they not only replaced the safe but also paid for a locksmith... Read more

Was this review helpful? 4 0

  • Apr 08, 2013
  • Home Security
  • New Castle, Virginia
  • 261

My safe develops mildew inside. I have been airing it out for 2 years and using desiccant packs but it still ruins everything I put into it. The manufacturer tells me I should leave it open for several days each month and that it is caused by a faulty insulation to build the safe. They also told me to use desiccant packs inside it (I already do this and have done this sine I got it). They did... Read more

Was this review helpful? 7 0

  • Mar 28, 2013
  • Home Security
  • Deltona, Florida
  • Sentry Safe
  • 272

I purchased a Sentry safe 4 months ago. It is the electronic entry model. It stopped working and gave me the 5 beep code of death. I called the company and spoke with 3 different personnel. The time frame was acceptable and for the most part the staff were courteous. Turns out I had to get three local quotes to have the safe drilled, pay for it myself and submit for reimbursement. They are... Read more

Was this review helpful? 0 0

  • Mar 26, 2013
  • Home Security
  • Riverside, California
  • Safe
  • 1
  • 208

There is a moisture buildup inside the safe. I'm reading the other comments which say that we consumers must leave the door open and use a fan to dry it out or set it outside for a while. Then purchase dehumidifiers to remedy the problem ourselves. I have three questions. 1- While we are going through this drying out process, how are we to keep our valuables safe? 2- Why are we responsible for... Read more

Was this review helpful? 3 6
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