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1.4 Based on 20 reviews
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I ordered keys for my safe and have still not received them. It has been a month now, I have emailed and have not received a response. I have called with a busy signal and then proceeded to call the Mexico line as a last resort with being put on hold for hours. This is the worst customer service from a company I have ever not received. (I cant get ahold of anyone!!!!)

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Worse service ever. I paid for a two key combo and I never received them. It's been 1 months already. I have been on hold 3 hours already to check on status and no one has answered. Every time I call no one ever answers the phone calls or the line is always busy. They are now Master Lock but things have not changed. Read more

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My husband has a safe with key and combination. He lost the key so now we can't open the safe. He ordered the key a month ago we recived an email stating key has been shipped first class mail. That was 10days ago still have yet to receive it. Customer service is a joke they never answer the phone. Like really has anyone recived what they paid for from this company.

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Currently waiting on a reply I sent to them a month ago after spending $20 on lost combo that I've been waiting for 3 months for Read more

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wish i'd read this before buying Sentry, never again. i'm in month two of trying to get replacement keys--and yes, they charged my credit card for this over six weeks ago! on hold (again) currently 35 minutes and counting, and getting VERY annoyed by their automated message to "please allow 2 business days for all key and combo requests." i'm going straight to the Better Business Bureau on their total misrepresentation of their business. 1) 2... Read more

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I just bought a safe SF205CV. I can't open it. Called customer service several time. They put me on hold for more than a hour and never answer the phone. I would probably be on hold if I had not hung up after 80 minutes on hold. I still can't use my safe after 2 weeks from the date it was delivered. I am going to write to them and hopeful they will contact me. Customer service is very important to me as I don't have much time to spend on the... Read more

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Was on hold for two 30 minute sessions (the first time call was dropped) and tried the e-mail support request on their website - after a week I'm still waiting for a reply. Customer support is important to me, but obviously not to Sentry. Trashing this safe and getting one from a company that doesn't disrespect their customers. Now I need to add some text to bring this post up to 100 words. The quick brown fox jumps over the lazy dog. Let... Read more

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Don't buy it. Worst customer service. Oh let me fix it! No customer service at all. Just some machine keep u for hours over the phone! Just bought one and about to return cause nobody helped me with my problem...

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Sentry Safe doesn't know what Customer Care is. They have none....just worthless promises. Here is what they e-mailed me over a week ago.... "Sentry Group is in receipt of your e-mail and will make every effort to respond in 3-5 business days." Well they have made no effort to respond to my inquiry. In May 2015 they sent out a letter concerning their poorly designed "electronic lock" fire safes. There is a known problem and they "offered" a... Read more

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Boat Anchor would be a better use for this safe. Will not open with the combo. I called the company, email them and did not get any response after a couple of weeks.Sentry Safe would not call me back. I called back again and was put on terminal hold. Yes i changed the batteries. Yes i had the right combo. Zero Customer Service.... Absolutely ZERO The last one i bought did the same thing. I will never buy one of this companies products again.... Read more

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