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1.5 Based on 17 reviews
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    • It worked grate for 10 years 1
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Don't buy it. Worst customer service. Oh let me fix it! No customer service at all. Just some machine keep u for hours over the phone! Just bought one and about to return cause nobody helped me with my problem...

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Sentry Safe doesn't know what Customer Care is. They have none....just worthless promises. Here is what they e-mailed me over a week ago.... "Sentry Group is in receipt of your e-mail and will make every effort to respond in 3-5 business days." Well they have made no effort to respond to my inquiry. In May 2015 they sent out a letter concerning their poorly designed "electronic lock" fire safes. There is a known problem and they "offered" a... Read more

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Boat Anchor would be a better use for this safe. Will not open with the combo. I called the company, email them and did not get any response after a couple of weeks.Sentry Safe would not call me back. I called back again and was put on terminal hold. Yes i changed the batteries. Yes i had the right combo. Zero Customer Service.... Absolutely ZERO The last one i bought did the same thing. I will never buy one of this companies products again.... Read more

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Purchased new Sentry Safe form Home Depot. Batteries generally last less than two weeks. Turned light off and turned sound off. NO CUSTOMER SERVICE. Buyer beware. Product is defective and NO CUSTOMER SERVICE. Now these people want at least 100+ words to describe a product that doesn't work. Nothing happened - the product eats four AAA batteries every two weeks, even with the light and sound turned off. Have been on hold for 30 minutes... Read more

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I will never buy a sentry product again or advise others to. I paid them $15.00 for a duplicate key for my safe- it probably cost them $2.00 tops to make and send- and there was postage due when my key arrived!!!! I had to pay again to get my key!! And they never responded to calls. I finally emailed them with a picture of their package and the amount owed- they said they would get back to me and never did. I emailed them again and threatened to... Read more

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I can't get hold of these people , *** product with en even sorrier customer service. I've been trying for weeks to return a brand new defective safe, I guess I'm ll just chalk it up to "you get what you pay for" will never buy anything from this company agsin

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Purchased three years ago from Lowe's Home Improvement. Seemed okay at the time. We loaded it with the usual important paperwork. Now we're moving and opened it to go through everything and to clean out the old stuff. When we opened the door on the safe we found a crack in the composite housing toward the rear, near the hinge. The safe only has a 1 year warranty. This should be a give away as to the quality. How hard is it to make an... Read more

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Unable to open safe. Changed batteries still not open. Heard to use rubber mallet and hammer around door. After several hours of panic finnally door opened. Will not put anything back in safe until positive it wont happen again. Useless piece of shite.

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I will never buy another sentry safe this is a huge joke. I have called the 800 number years ago after I got my dial safe because as long as you was within 6 numbers of each number it would open. Today I called because I bought a cheap money box and it actually opens my more expensive fireproof box and vice versa... when I called to ask about all they can tell me is it is a person lock box not a safe and that even though it's not suppose to open... Read more

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Went to Sentry safes online for a lost combination. Downloaded and fax a notarized proof of ownership. Waited three days for email that finally came verifying my request and asking me to call and make a payment for the combination. I called at 5:00pm knowing they close at 6:00. I was kept on hold for the entire hour, then hung up on. I then went to a locksmith who called Sentry and had the combo in ten minutes! Here's the hitch. It cost $40 now.... Read more

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