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Sentry Safes

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18 complaints

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Sentry Safe is an American company. The company was founded in 1930 by John Brush, Sr. and Willard Punnett. Sentry Safe is headquartered in Rochester, New York. The company was one of the first companies that started stamping of steel safes. Sentry Safe is the main brand of the John D. Brush & Co. doing business as Sentry Group. Sentry Safe is a privately held company. Sentry Safe specializes in safe manufacturing. The company designs, manufactures and distributes home, business and gun safes.

Sentry Safe products provide security, fire-resistance, imperviousness to water, digital media storage and protection, firearm storage and protection. Please try to contact Sentry Safes Customer Service directly prior to posting any complaints on this site.

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Sentry Safes Complaints & Reviews
Sentry Safes Reviews

Askme36		 Sentry Safes - All the Safes Use the Same Key

SENTRY SAFES (1100 Fire-safe) I bought a safe 4-5 years ago. My son broke into it. I went and bought a new safe and it uses the same key. How secure is that?! What a ...

#287909
Jan 10, 2012
 77

Anonymous		 Sentry Safes - Sentry safe

Bought the tumbler type safe from a box store and after 2yrs the lock mechanism would not open. After emails with Customer No Service for almost 1 yr. I was finally told it was ou...

#266861
Oct 08, 2011
 346

Anonymous		 Sentry Safes - Back hinge was made of cheap flimsy plastic

I recently bought a KS4100 model for $50 from Target. The back hinge was made of nothing but cheap plastic holding the lid onto the body, and the lid immediately gave way from the ...

#224045
Feb 27, 2011
 782

Anonymous		 Sentry Safes - Sentry Gun Safes

Recently I purchased a Sentry Gun Safe that holds 24 guns. Same arrived quickly and was installed according to instructions. The door does not shut easy and acts as in a bind from ...

#223627
Feb 25, 2011
 770

Bj1972		 Sentry Safes - Broken Handle Replaced

I purchased a CSW3910 Sentry Safe from Costco over 2 years ago and the handle broke last week. The handle broke because I forced it hard when the safe was locked. I contacted Sen...

#221828
Feb 15, 2011
 1581

Anonymous		 Sentry Safes - Sentry Safe / product quality not 100%

Ordered the Executive Model 24 Gun Safe for around $850.00 on sale. The safe arrived in a timely fashion and was installed according to instructions on a level floor. The rug carpe...

#220844
Feb 10, 2011
 979

Anonymous		 Sentry Safes - Poor product poor customer service.

I bought a Sentry fire safe about 3 or 4 years ago. One day it would not open with my user code or the factory code. I called customer service and explaned that the electronic lock...

#217138
Jan 19, 2011
 1379

Pxsdaemon		 Sentry Safes - Sentry Safe - Poor Quality / Service

I recently received a Sentry Safe, MSW3517 - Electronic Safe, which worked fine for the first 48 hours. thereafter the safe refused to open with the factory access code and resulte...

#214547
Jan 04, 2011
 1492

Anonymous		 Sentry Safes - Key replacement

I purchased a safe from a discount store for a large discounted cost due to the fact it had no key. I contacted sentry safe co.on 9/20/10 for a replacement key all done via email,...

#204686
Oct 28, 2010
 1165

ARG		 Sentry Safes - Sentry Safe the WORST ever product & service

This was absolutely the worst product I have ever purchased and the worst customer "service". This nightmare safe not only has the batteries inside so if they fail y...

#202904
Oct 16, 2010
 1827

Bambi3278		 Sentry Safes - Safe broke, reported it, will not replace it

This was the second safe we bought,they both broke the same way.I reported it within the 90 days but wasnt able to get it to the store. Now they wont let me return it.I don't under...

#202037
Oct 10, 2010
 651

Anonymous		 Sentry Safes - Was not helpful with a problem with my safe and I was told...I'm sorry maam' not under warrenty...

I would like to address the CFO of the Sentry safe co. But I don't know that persons name...so I am going to try this way. I will try not to rant and rave but when it's per...

#177767
Apr 09, 2010
 972

Hacbr549		 Sentry Safes - Sentry safe defective - Too bad

We have a Sentry safe that we could not open. I called and was told to call a locksmith to drill it open and a new safe would be shipped. When I was able to beat the safe open with...

#171563
Feb 17, 2010
 1499

Paul_t_26		 Sentry Safes - Sentry Safe- the hinges are made of flimsy plastic

I bought a Sentry Safe about 6 months ago at Office Max. We use it in our home office to store checkbooks, bank & brokerage statements, and other important documents. ...

#167277
Jan 10, 2010
 1370

Anonymous		 Sentry Safes - No response to request for combination

One month ago, I mailed a notarized request to Sentry Safe Co for the combination to my Sentry Safe. I followed instructions received by phone to get the combination for my ...

#145928
Mar 03, 2009
 1441

Anonymous		 Sentry Safes - Sentry Safe poor customer service

Electronic safe wouldn't open. After 3 days of e-mails and phone calls all they had offered is try the correct combo and change the batteries. Duh! Finally found a blog site li...

#131346
Aug 13, 2008
 3771

Anonymous		 Sentry Safes - Sentry Safe Customer Service

I just read the previous review for Sentry Safes' Customer Service...I can see why your pissed. As I type this, I've been waiting in excess of 20 minutes on hol...

#114105
Feb 27, 2008
 3733

Iflyilm		 Sentry Safes' Horrible customer service

I accidentally lock the combination to my dsfe, in my safe. I went through the steps to get the combination to it. I had to make 6 phone calls because their phone system kept dropp...

#113427
Feb 19, 2008
 1952
Reviews 1-18 of 18

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