Sentry Safes Complaints and Reviews

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Sentry Safes
Main address: 900 Linden Ave 14625 Rochester NY
800-828-1438, 585-381-2940,
  • 42 complaints
  • $18.5K claimed losses
  • $441 average
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  • Sep 08
  • Home Security
  • Englewood, Colorado
  • Home Safe
  • 1
  • 1
  • 30

Bought a Sentry safe to protect our guns and valuables from theft. The house was broken into and the safe was opened using a hammer. Everything is gone!!! Read more

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  • Aug 22
  • Home Security
  • Safe
  • 141

We are going on vacation, out of country and got some USD from the bank today. I tried to put the money into the safe which I purchased from Costco (model no. SFW123ES). I punched the code in but the panel did not light up or beep. I checked the manual and the only troubleshooting information was change the batteries. I checked the batteries that were already in and they were good. I... Read more

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  • Aug 13
  • Home Security
  • Defective Door
  • 113

We purchased our sentry safe 4 or 5 years ago, we do not go into our safe that often maybe once a month if that. The safe has been in our closet on the floor so not out in the elements where it could rust or anything like that. The other day I open the safe and the top hinge has rusted out, I contacted Sentry and they say that the safe is out of warranty, but they will give me another safe if I... Read more

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  • Jul 29
  • Home Security
  • Lid Durability
  • 106

I opened my SentrySafe , and left the Lid opened while doing some errands. Came back and the Lid had fallen backwards onto the floor. It was completely detached from the safe. I noticed it had been made of cheap plastic hinges that literally caved in because of the weight of the door (which isn't really heavy compared to the other part). Called SentrySafe, and they said they had never heard of... Read more

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  • Jun 10
  • Products
  • New York City, New York
  • Deceptive Marketing
  • 162

Staples Customer Service actually *asked* me to post this review on their site after hearing about my experience with this product. We purchased this "security" chest about a year ago. We believed our valuables were protected, as implied, until last week when the chest was dropped onto a thickly carpeted floor from a height of about 4 feet: the locked top popped right off! On examination, we... Read more

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  • Dec 13, 2013
  • Products
  • Washington, District Of Columbia
  • Gun Safe
  • 1
  • 1
  • 114

I bought a gun safe. From the start I had to do the dial combination several times to open the safe. I should have tried to return it. Now the combination works after 40+ attempts. I called them and did everything they said and it still does not open. This week they told me to have the rods greased. I asked them how to do this when the safe does not open. Do not buy from them. It is a poorly... Read more

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  • Dec 12, 2013
  • Home Security
  • Safe
  • 197

I bought a safe a while ago and originally really liked it. Recently, I discovered that I could open the safe without having to enter the correct code. I only wanted a small safe because I don't have a lot of room and because everything I wanted to put in the safe are small valuable things. I called customer service to replace the safe and the guy said I would have to have the receipt in order to... Read more

Was this review helpful? 0 2


  • Nov 29, 2013
  • Products
  • Clovis, California
  • Safe Defective Design
  • 203

I bought this safe with electronic key (model No SBW3500) last year; but, I didn't have time to mess with it, and just kept it in the box until a few days ago. I put the batteries in, punched in the combination code, and the green light lit up, meaning that I've entered the correct code and have 4 seconds to open the door. However, I could not push the lever down as instructed. I tried more... Read more

Was this review helpful? 0 3


  • Jul 19, 2013
  • Products
  • Fireproof Lock Box
  • 1
  • 1
  • 281

Was given a SentrySafe lock box as a gift. I tried to move it from one place to another,and the lid came off. The lid is held only by 2 rubberized buttons which fit into an approximately 3/8 cavity in the body of the box. This past week, my wife and I were in Staples looking for a new safe to replace this one, and my wife said "Come over here and look at this". I looked, and they had the exact... Read more

Was this review helpful? 0 8


  • May 10, 2013
  • Shopping
  • San Clemente, California
  • Oa5889
  • 463

I have had the misfortune of owning 2 Sentry safes, both purchased from Costco (thank goodness). After the first safe was beyond the 1 year warranty, it stuck shut. I called Sentry, did everything they said and could not open it. They did send me replacement parts, to no avail. Fortunately, I accidentally mentioned this to Costco, they not only replaced the safe but also paid for a locksmith... Read more

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